Delivery & Returns

Delivery Information

Current delivery charges for the UK are based on weight:

UK orders (Royal Mail 2nd Class)

0 - 2kg: £3.00

2 - 5 kg: £6.00

5 - 10kg - £8.00

10 - 15kg+ - £10.00

All orders will be processed and sent out to you within 24 hours wherever possible.

For delivery to the United States of America there is a fixed charge of £20.00 per item.

Please contact me if you would like a quote for delivery charges to other countries in Europe or anywhere else in the World.

Delivery can be to any address as long the address at which your payment card is registered is also present on your order. Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order. 

All delivery timescales are subject to product and delivery slot availability. Delivery is usually 3-5 days subject to availability. However, please allow up to 7 days for delivery.

We do not deliver to Post Office (P.O.) boxes or shipping agent addresses. 

Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time. 

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Minipetz shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Postage

You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order. 

Force Majeure

Minipetz shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns 

Minipetz wants you to be delighted with your purchase so if you are not happy with what you have bought you have 10 days to return it to us for a full refund (or replacement). Returned items must be packed carefully and returned in the same condition that you received them with any box or accessories as applicable.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge and your return postage costs. 

Please post returns to the following address:

Minipetz,

71 Guildford Way,

Thetford,

Norfolk,

IP24 1DJ,

United Kingdom.

This returns policy does not affect your legal rights.

Cancellation of Orders 

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order phoning us on 07449 068333.